Elements and Performance Criteria
- Identify and address information requirements
- Identify information requirements in terms of their relevance to organisation and worker goals and objectives and expected outcomes for clients
- Collect and analyse relevant information and use to inform decision-making
- Identify, utilise and periodically evaluate sources of relevant information
- Identify, evaluate and implement options for information collection and dissemination so maximum use is made of the organisation's resources and of the community
- Supervise day to day processes for collection, use, storage and dissemination of information
- Elicit, monitor and verify issues arising from day to day operation of information systems
- Provide staff with information about relevant policies and procedures including confidentiality, ethics and security protocols, and advise management of any breaches
- Provide advice on complex information requests as required
- Develop, implement and evaluate processes and appropriate administrative procedures for dealing with information requests and exchange
- Contribute to design of administrative procedures and policies
- Establish and manage systems to record, store, process and distribute information
- Develop and implement strategies to ensure all aspects of information collection and storage, dissemination and disposal comply with relevant organisation and statutory requirements
- Periodically re-evaluate methods used to record and store information for effectiveness, efficiency, security and integrity, and introduce new methods as necessary
- Analyse any substantial breakdowns in recording, storing and accessing information for cause and effect, and take corrective action to minimise impact
- Establish and implement systems to ensure appropriate availability of information for clients and the organisation
- Monitor currency, validity and usefulness of information and take appropriate actions for disposal or storage
- Investigate available technology and analyse for application to day to day and specific operations
- Inform staff appropriately about correct use of equipment in accordance with manufacturer's specifications and occupational health and safety (OHS) guidelines
- Investigate staff access to training and operation of current and emerging technology and integrate into planning for day to day operations
- Monitor application of correct operating and safety procedures on a regular basis and improve work practices as required to ensure compliance with OHS and other guidelines
- Support and supervise the development of information and educational resources
- Develop guidelines for production of educational and informational resources in consultation with clients and stakeholders
- Recruit appropriate expertise to develop designated information and educational resources to optimise their impact
- Provide opportunities for users of organisation information to advise on development of information and educational resources
- Incorporate relevant cultural considerations in the development of information/education resources